Privacy Policy

Effective Date: January 31, 2025

1upWellness PLLC (“we,” “our,” “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website (1upwellness.net). By using our website, you consent to the practices described below.

1. Information We Collect

We may collect the following types of information:

a. Personal Information

• Name
• Email address
• Phone number
• Information submitted via contact forms or appointment requests

b. Automatically Collected Information

• IP address
• Browser type
• Pages visited
• Cookies and tracking technologies

c. Health Information
If you submit any personal health-related information through our website (e.g., for appointment scheduling), we handle it with strict confidentiality in compliance with HIPAA.

2. How We Use Your Information

We use the collected information for the following purposes:

• To schedule appointments and respond to inquiries
• To improve our website and services
• To comply with legal and ethical obligations

We do not sell or share your information with third parties for marketing purposes.

3. How We Share Your Information

We only share your information when necessary to operate our practice or as required by law. This may include:

• To protect your safety or the safety of others — for example, in cases involving suspected abuse, threats of harm, or other emergencies.
• With third-party service providers who support our business operations, including scheduling, telehealth, documentation, email, and billing. These include:
  • SimplePractice – for secure scheduling, video sessions, and clinical documentation
  • Headway – for insurance billing and claims
  • Zoho Mail – for secure, HIPAA-compliant email communication
    All providers are HIPAA-compliant and contractually obligated to protect your information.
• To comply with the law — such as responding to a subpoena, court order, or other legal process.

4. Data Security

We implement industry-standard security measures to protect your information, including:

• Encryption for data transmission
• Secure access controls
• HIPAA-compliant email (Zoho) and record-keeping practices

However, no system is 100% secure. If we become aware of a data breach, we will notify affected individuals as required by law.

5. Your Rights and Choices

Depending on your location, you may have rights regarding your personal information, including:

• The right to access, correct, or delete your data
• The right to withdraw consent (where applicable)
• The right to request restrictions on data processing

To exercise your rights, please contact us at [email protected].

6. Cookies and Tracking Technologies

Our website may use cookies or similar tracking technologies to improve user experience. You can manage cookie settings in your browser.

7. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for their privacy practices. Please review their policies before providing any personal information.

8. Changes to This Policy

We may update this Privacy Policy as needed. The latest version will be posted on this page with an updated effective date.

9. Contact Us

If you have any questions about this Privacy Policy, you can reach us at:

1upWellness PLLC
Email: [email protected]
Website: 1upwellness.net

By using our website, you acknowledge that you have read and understood this Privacy Policy.